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After-Hours Dispatch

After-Hours Dispatch for transportation fleets.

The calls that come in after your office closes are the ones you can least afford to miss. Our after-hours dispatch service covers nights, weekends and holidays with live agents answering and dispatching in your name — so a booking at 1am gets handled, not sent to a voicemail it never returns from.

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On the desk

Real after-hours dispatch, running live.

Every call and task is handled by a trained agent inside your own software — not a script reader, not a bot transfer.

Who it’s for

Fleets that can’t justify staffing a full overnight desk but bleed revenue every night the phones ring out — and operators who need overnight call answering for the business without hiring, managing and covering a graveyard shift themselves.

What’s included

  • Night and overnight call answering and dispatch
  • Weekend and public-holiday coverage
  • Emergency and overflow handling
  • Dispatch inside your own software, so morning staff see everything
  • Clean hand-back to your team each morning
  • Overnight booking summaries waiting at open

How it works

01

You set the cut-off

Tell us when your in-house desk ends — 6pm, 10pm, whenever. Your lines forward to us from that minute, every night, without anyone flipping a switch.

02

We cover the gap

Calls answered and dispatched in your name through the night, weekend, or holiday. Urgent jobs go out to drivers; routine bookings are entered for the morning.

03

You open to a clean desk

A summary of everything that came in overnight — bookings made, jobs dispatched, anything odd — is waiting when you start the day, with every record already in your system.

How it flows

From first ring to handled — live.

Every after-hours dispatch request runs the same disciplined path, around the clock.

Built for your vertical

This service, tuned to your operation.

Taxi & Cab

Booking, dispatch & overnight cover for cab and minicab fleets.

Towing & Recovery

Motor-club portals (AAA, Agero, HONK, NSD) handled 24/7.

Courier & Delivery

Last-mile dispatch and customer support for parcel & messenger.

Straight answers

Questions about after-hours dispatch.

It is a live desk that answers and dispatches the calls that arrive outside your office hours. When your in-house team signs off, your lines forward to trained agents who answer in your company name, book the job, and dispatch the driver inside your own software — then hand your team a clean summary of everything that came in overnight.
Yes. Overnight call answering is the core of this service: live agents cover your phones from your evening cut-off through to morning, every night, including weekends and holidays. Calls are answered in your business name, bookings go straight into your system, and urgent jobs are dispatched — not just messaged for the morning.
Yes. The same desk doubles as an overflow call handling service during business hours: when your own team is maxed out, unanswered calls roll to us after a ring count you set, and we book them in your name. Many operators combine daytime overflow with full after-hours cover on a single plan.
US after-hours and overnight-only cover starts from about $650 a month, with the UK, Canada and Australia priced in local currency — a fraction of one overnight salary. There are no setup fees, terms run month to month, and the first week is free, so you can count the recovered bookings before you pay.
Both. This desk covers the hours you choose — nights, weekends, holidays — and the same team scales to full 24 hour dispatch services when you want every hour covered. Most fleets start with overnight-only cover, count the recovered bookings for a month, then widen the schedule. Either way it stays month to month.
Usually, because you only pay for the hours you can’t staff. Many fleets start here, then expand once they see the recovered bookings.
You define it. A common setup is 6pm to 8am plus all weekend and holidays, but we tailor it to your office hours and demand pattern.
Yes — weekend dispatch coverage and public holidays are part of the same desk, and holiday cover is included on committed plans rather than billed as a surcharge. Christmas Eve and New Year’s are the nights fleets miss the most calls; they are also the nights this service earns its keep.
They are already in your system when you open — entered in your own dispatch software as we take them, not batched for re-keying. Urgent jobs get dispatched to your on-call drivers overnight to your rules; everything else is queued for the morning with a summary of the night’s calls on top.
Further reading

Guides on after-hours dispatch.

After-hours coverage explained: what it is and what it costs Out-of-hours private hire answering across the West Midlands Should you answer towing calls yourself at night? The real cost How limo companies handle after-hours reservations
Get your after-hours dispatch plan

Find out what covered phones would cost you.

Three quick questions, then a specialist builds your plan. First week free — no card, no contract.

Step 1 of 3

What do you run?

What coverage do you need?

Where should we send your coverage plan?

You are on the desk’s radar.

We will send your custom coverage plan and a missed-revenue estimate within one business hour. For anything urgent, call 657 777 0006.

Rather talk it through? Book a 15-minute call or WhatsApp us.